Wednesday, December 10, 2008

Remembering Someone's Name and Faces


What is the best way to remember someones name and or their face? I did some research online and I got all sorts of tricks and tips. So I can only speak as to what works for me.

I guess I was fortunate enough for this to come more easily for me than for some. I have been working on this for many years. I started this at my first job in a bank in Indiana. I had a wonderful boss and mentor that stressed with me the importance of knowing the customer and providing the best customer service possible. Most customers visited the bank on a frequent basis. So I practiced and practiced learning as many customer's names and faces.

Having numerous networking opportunities in a week can be a little bit more of a challenge. After attending a function, I try to review the cards collected as soon as possible. This seems to help me.

When I am on the phone with a potential client, I usually write their name down on a piece of paper and have it in front of me during the conversation. I try to refer to them personally then when closing the phone call. I also find that this works great when calling one of that 800 numbers for customer service when I am the customer. By referring to that person by their first that who is helping me adds a personal touch to the conversation and get me better customer service.

Some people use the method of saying the person's name several times during that initial conversation. They insist that repetition can help to register the name in your mind so that you do not forget it.

Another commonly used method is visualization. Those that favor this method visualize in your mind the name of a new person you have just met. See the letters of the name as an image or picture.

I think the key in all of this is to keep working at it. If at first you don't succeed, try and try again.